Privacy Policy of Kener Group, Ltd.

Kener Group Ltd. operates the https://www.kenergroup.eu/ website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the kenergroup.eu website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://www.kenergroup.eu/, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

·        To facilitate our Service;

·        To provide the Service on our behalf;

·        To perform Service-related services; or

·        To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are made.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Terms and Conditions

General information
All deliveries and services are subject to our terms and conditions. Kener Group, Ltd. reserves the right to change the terms and conditions at any time and without prior notice.

Delivery area
We deliver exclusively within Estonia, Latvia and Lithuania.

Price Information
All prices are in Euro (EUR) and include the legal value added tax (except voucher orders). The prices quoted at the time of ordering are binding (obvious errors excluded). The shipping costs will be charged additionally (see Shipping).

Orders
By sending the order, it is binding and the present terms and conditions are considered accepted. The contract of sale is only finally concluded with the confirmation of the dispatch by the seller. In rare cases it may happen that ordered products can no longer be delivered despite order confirmation. If, contrary to expectations, an item is not available, the seller will inform you as soon as possible and clarify the further procedure.

Orders will be processed continuously unless otherwise communicated (e.g. holiday absences as per communication in the webshop).

Minimum order value
We do not apply a minimum order value.

Shipping
The delivery will be made in 5 (five) business days from the order date to Venipak locker selected by you.

Shipping costs (incl. VAT)
Estonia – EUR 5,85

Latvia – EUR 2.85

Lithuania – EUR 4,25

Payment
Payment is made via wire transfer.

Ownership of goods
The goods remain the property of Kener Group, Ltd. until full payment has been received.

Returns
For hygienic reasons and due to the nature of our products, the exchange and return of products is not possible. Should the delivered goods deviate from the order or be defective, please inform us by e-mail within 2 working days. After 2 days, the goods are deemed to have been accepted without complaint. In the event of a complaint, the goods complained of must be returned within one week after prior information by email. The costs for the return shall be borne by the buyer. The goods will then be replaced by us free of charge. Excluded from this are defects which can be traced back to improper use. We cannot be held responsible for goods that got damaged during transport. In the case of lost or damaged parcels, the complaint must be addressed to Kener Group, Ltd.

Right of revocation
Swiss legislation does not guarantee the customer the right to change his mind and return a product after an online purchase.

Liability
We assume no liability for the handling and use of the delivered articles or for incompatibilities on ingredients. We will be happy to advise you on the application and ingredients before you purchase. We also recommend testing products 24 hours a day on an insensitive skin area, especially for products with essential oils or for sensitive skin prone to allergies.

Exceptions
In exceptional cases, product, ingredient lists or descriptions may differ from the products on kenergroup.eu. Such errors may occur due to changes in our raw material suppliers. Exchange or claims for damages due to incorrect illustrations, descriptions or prices as well as late delivery are excluded.

Disqualification
In exceptional cases, we reserves the right to exclude customers from orders without giving reasons. Should this be necessary, the order will be cancelled and the amount refunded in full.

Data protection
We do not give personal customer data which are deposited by customers in the online shop to third parties, with the exception of the data which are necessary for the courier dispatch.

Jurisdiction
Republic of Latvia law shall apply to all legal relationships arising from or in connection with this purchase.

Severability clause
Should individual provisions of the T&Cs be void or legally ineffective, the remaining provisions shall remain unaffected and the effectiveness of the other provisions shall remain.