General information
All deliveries and services are subject to our terms and conditions. Kener Group, Ltd. reserves the right to change the terms and conditions at any time and without prior notice.

Delivery area
We deliver exclusively within Estonia, Latvia and Lithuania.

Price Information
All prices are in Euro (EUR) and include the legal value added tax (except voucher orders). The prices quoted at the time of ordering are binding (obvious errors excluded). The shipping costs will be charged additionally (see Shipping).

Orders
By sending the order, it is binding and the present terms and conditions are considered accepted. The contract of sale is only finally concluded with the confirmation of the dispatch by the seller. In rare cases it may happen that ordered products can no longer be delivered despite order confirmation. If, contrary to expectations, an item is not available, the seller will inform you as soon as possible and clarify the further procedure.

Orders will be processed continuously unless otherwise communicated (e.g. holiday absences as per communication in the webshop).

Minimum order value
We do not apply a minimum order value.

Shipping
The delivery will be made in 5 (five) business days from the order date to Venipak locker selected by you.

Shipping costs (incl. VAT)
Estonia – EUR 5,85

Latvia – EUR 2.85

Lithuania – EUR 4,25

Payment
Payment is made via wire transfer.

Ownership of goods
The goods remain the property of Kener Group, Ltd. until full payment has been received.

Returns
For hygienic reasons and due to the nature of our products, the exchange and return of products is not possible. Should the delivered goods deviate from the order or be defective, please inform us by e-mail within 2 working days. After 2 days, the goods are deemed to have been accepted without complaint. In the event of a complaint, the goods complained of must be returned within one week after prior information by email. The costs for the return shall be borne by the buyer. The goods will then be replaced by us free of charge. Excluded from this are defects which can be traced back to improper use. We cannot be held responsible for goods that got damaged during transport. In the case of lost or damaged parcels, the complaint must be addressed to Kener Group, Ltd.

Right of revocation
Swiss legislation does not guarantee the customer the right to change his mind and return a product after an online purchase.

Liability
We assume no liability for the handling and use of the delivered articles or for incompatibilities on ingredients. We will be happy to advise you on the application and ingredients before you purchase. We also recommend testing products 24 hours a day on an insensitive skin area, especially for products with essential oils or for sensitive skin prone to allergies.

Exceptions
In exceptional cases, product, ingredient lists or descriptions may differ from the products on kenergroup.eu. Such errors may occur due to changes in our raw material suppliers. Exchange or claims for damages due to incorrect illustrations, descriptions or prices as well as late delivery are excluded.

Disqualification
In exceptional cases, we reserves the right to exclude customers from orders without giving reasons. Should this be necessary, the order will be cancelled and the amount refunded in full.

Data protection
We do not give personal customer data which are deposited by customers in the online shop to third parties, with the exception of the data which are necessary for the courier dispatch.

Jurisdiction
Republic of Latvia law shall apply to all legal relationships arising from or in connection with this purchase.

Severability clause
Should individual provisions of the T&Cs be void or legally ineffective, the remaining provisions shall remain unaffected and the effectiveness of the other provisions shall remain.